Lighting the lanterns…
The Guildmaster's desk
A question about an order, a product, or something you want us to gather? Tell us which counter and we take it from there.
A person of the guild answers by email, usually within two working days. orders@theguildmaster.eu
Or by phone:
Terms & conditions — guild law, written twice: once for the fiction, once for the record. The plain text is binding.
The Guildmaster wears a public face only where the law demands one. This is that page, the one place on this site where the work is named plainly: the guilds gather to play, and the Guildmaster fetches what they cannot reach — quietly, and with every duty paid.
The Guildmaster (theguildmaster.eu) is the storefront of The Guildmaster Trading, the sole proprietorship (eenmanszaak) of Marc van Drunen, Koningsweg 99, 6655 AB Puiflijk, the Netherlands. Chamber of Commerce (KvK): 98583840 · VAT ID (BTW-id): NL005341571B07. Contact: orders@theguildmaster.eu. We aim to answer within two working days.
Every commission placed at this counter is placed under guild law.
These terms apply to every offer on and every order placed through theguildmaster.eu. By placing an order you accept them. They are written for consumers; nothing in them limits the rights that mandatory consumer law gives you. Dutch law applies, and if you live in another EU country you additionally keep the protection of the mandatory consumer rules of that country. The version of these terms published at the moment you order is the version that applies to that order.
The price on the manifest is the price you pay.
All prices are in euros and include VAT. The price is the same wherever in the EU we deliver: for most orders your invoice states the VAT — 21% in the Netherlands, or your own country's rate when we deliver elsewhere in the EU (declared through the EU One-Stop Shop). Some items fall under the margin scheme, where VAT is included in the price but is not stated separately on the invoice and cannot be reclaimed; which applies is settled when your order is dispatched, and your invoice always says which. Shipping costs are extra and are always shown at checkout before you pay. If a price on the site is obviously wrong (a clear misprint), we are not bound by it: we will contact you, and if you do not want the item at the correct price we cancel that part of the order and refund it in full.
Coin settles the manifest before the runners move.
You pay the full amount when you place the order. Payment is processed by our payment service provider, Rabo Smart Pay (Coöperatieve Rabobank U.A.); the payment methods available to you are shown at checkout. The agreement is concluded once we confirm your order by email. An order that is started but never paid is not an agreement: it expires automatically and is never shipped. We may refuse or cancel an order for legitimate reasons (for example suspected fraud, or a product that unexpectedly cannot be supplied); if we cancel a paid order you receive a full refund. For orders placed through Spectral Supplies, our second storefront, we are also free to decline future orders from a customer, for example after an order was cancelled or returned (see Article V). The same applies to pre-orders placed at our pre-order counter (theguildmaster.eu/pre-orders, see Article VII): we may decline future pre-orders from an account there. Elsewhere on theguildmaster.eu a cancellation or a return is never a reason to decline you. Declining a future order never affects the order you already placed or any right you have under it, including your right of withdrawal under Article X. If an order of yours is declined and you believe that is a mistake, email orders@theguildmaster.eu and we will look into it.
The Guildmaster books passage the moment your name reaches the manifest. A claim withdrawn does not un-sail the ship.
This article applies only to orders placed through Spectral Supplies, our second storefront; it does not apply to orders on theguildmaster.eu. Trading card products are collectibles: availability and market value can move sharply, and the moment you order we reserve stock for you and take on financial commitments with our suppliers. Please consider a purchase carefully before you place it — if cancelling is something you want to keep open, we would rather you did not order at all. If you do decide against an order after placing it, we of course respect your statutory rights as a consumer, including your right of withdrawal under Article X. Please understand that a cancellation leaves us carrying costs, risk and obligations we took on for you: for that reason we may decline future orders from you (Article IV), and where a cancellation means we can no longer supply your other open orders on the terms we planned, we may cancel those as well and refund them in full. This policy is not meant to disadvantage customers. It exists only to protect a small business against the costs, financial risks and obligations that arise when orders are placed and then cancelled.
Some crates sit in the Arsenal, some ride with merchants on the open road, and some wait on ships that have not yet sailed.
We sell in three modes, and every product page tells you which applies. (1) In stock: we hold the item and dispatch it promptly, normally within 5 working days. (2) Sourced: mainly single cards we gather from our supplier network after you order; this can take up to 3 weeks, and we keep you informed. You may cancel any part that has not yet been dispatched at any time for a full refund of that part. (3) Pre-order: product that has not been released yet — see Articles VII and VIII. If one order combines modes it ships as one parcel once everything is gathered, unless we agree otherwise with you.
You claim a crate on a run that has not yet sailed.
A pre-order is a binding purchase of sealed trading card or tabletop game product that our suppliers have promised us but not yet shipped: you pay the full amount when ordering, and in return we commit allocation from a limited run to you. All release and delivery dates shown are estimates, not guarantees. Ordering creates an obligation to pay; your statutory right of withdrawal (Article X) is not affected. Pre-orders placed at our pre-order counter (theguildmaster.eu/pre-orders, for account holders) are paid in full when ordered. Pre-ordering there is a privilege, not a standing offer: we decide at our own discretion with whom we take pre-orders, and may decline future pre-orders from any account, for example after cancellations, withdrawals or returns. This does not affect your statutory right of withdrawal on an order you placed. Pre-orders are allocated in the order they were paid: if our supplier delivers fewer units than were ordered, the orders paid last are not supplied and are refunded in full. Allocation and delivery dates shown there are estimates and may change; the current dates are always shown under My orders.
When a run fails, the Guildmaster makes it right: your coin returns in full.
If we cannot deliver your pre-order (in whole or in part), you receive a full refund of the undeliverable part, including proportional shipping costs, via your original payment method within 14 days of us informing you. No vouchers. No store credit unless you ask for it.
When the ship docks, your crate moves the same week.
We ship with PostNL to the Netherlands and the rest of the European Union. Orders containing only single cards travel as letterbox post; anything sealed travels as a tracked parcel. The exact shipping cost depends on the destination and is always shown at checkout before you pay. In-stock items are dispatched promptly, normally within 5 working days; pre-orders are dispatched as soon as we receive the stock, normally within 5 working days of arrival. Unless a later delivery date follows from the product (such as a pre-order for an unreleased set), we deliver within 30 days. You receive a confirmation when your order ships. Risk transfers to you upon delivery.
Any member may renounce a claim within a fortnight of the cargo landing.
As a consumer you have a 14-day right of withdrawal, starting the day you (or someone you appointed) receive the goods — for an order delivered in parts, the day you receive the last part. To withdraw, use the button “Withdraw from contract here” at the foot of every page and on your order page (theguildmaster.eu/withdraw): two steps, no account needed. You may also send us any other unambiguous statement, for example by email to orders@theguildmaster.eu, or use the model withdrawal form below — but you don't have to. We confirm receipt of your withdrawal by email straight away. Return the goods within 14 days of your statement; return shipping is free of charge, we provide the return label. We refund everything you paid, including the original standard shipping, within 14 days of receiving your withdrawal, via your original payment method; we may hold the refund until we have the goods back or you have shown that you sent them, whichever comes first. You may inspect the goods as you would in a shop; beyond that, we may deduct any loss in value — for sealed product that means broken seals, and for single cards any handling that worsens the stated condition.
Withdraw from contract hereComplete and return this form only if you wish to withdraw from the contract.
To: The Guildmaster Trading, Koningsweg 99, 6655 AB Puiflijk, the Netherlands · orders@theguildmaster.eu
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
A crate of boosters is a wager with fortune; the Guildmaster only vouches for the crate.
Single cards are always in condition Good (GD) or better, graded according to Cardmarket's condition standards; where a listing states a condition, that stated condition applies. Cards come in the edition, language and finish listed — unless you leave the choice to us (a “surprise me” line, the Guildmaster's pick): then we choose the printing and finish while gathering. That pick is priced on the cheapest available version, and can turn out to be a more valuable printing or finish at no extra cost — never a lesser one. Sealed product (boosters, displays, bundles) contains randomised contents by design: the specific cards inside are a matter of chance and their value is not guaranteed. The randomness of sealed contents is not a defect and is not a ground for complaint — a damaged or incomplete product of course is.
What the Guildmaster hands over must be what was promised.
Everything we deliver must conform to the agreement: the product you receive must be the product we described. If it is defective, damaged or not as described, contact us and we will repair, replace or refund it in line with your statutory rights (wettelijke garantie). This legal guarantee always applies and costs you nothing.
Your name in the guild roll is yours to keep, and yours to keep safe.
An account is needed to order. Keep your password confidential; you are responsible for activity under your account until you tell us it has been compromised. Provide accurate details, especially your delivery address. We may suspend an account that is used for fraud or abuse. You can have your account deleted at any time by emailing us — see the privacy policy for what we must retain.
The Guildmaster trades under his own seal, and under no other.
Magic: The Gathering is a trademark of Wizards of the Coast LLC. Pokémon, Riftbound, One Piece Card Game and all other game names, logos and card images are trademarks and copyrights of their respective owners. The Guildmaster is an independent retailer and is not affiliated with, endorsed by or sponsored by any of these companies. Everything else on this site — text, design, the Guildmaster name and seal — is ours. Two photographs on the hall banners are used under Creative Commons licences, cropped: “Carcassonne Miples” by Júlio Reis (CC BY-SA 2.5) and “Dungeons and Dragons game” via Wikimedia Commons (CC BY-SA 3.0).
The Guildmaster answers for his own ledger, not for storms at sea.
Nothing in these terms limits our liability where the law does not allow it to be limited, and nothing limits your mandatory consumer rights. Beyond that, our liability for any order is limited to the amount you paid for that order, and we are not liable for indirect damage such as lost trades or the market value of card contents.
Grievances are heard at the long table.
If something is wrong, email orders@theguildmaster.eu with your order number; we respond within 14 days and try to resolve it with you directly. If we cannot resolve it together, you can submit the dispute to the competent Dutch court; if you live in another EU country you may also rely on the mandatory consumer protections and courts of that country.
Last updated 12 October 2026. The Dutch consumer-law reading of these terms prevails over the fiction. How we handle your data is set out in the privacy policy.
